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Terms and Conditions, Warranty and Privacy

Terms and Conditions, Warranty and Privacy

Chamber Office Supplies has no minimum order criteria, however a minimum order fee of $12 will be charged on any order less than $75.00. Furniture and Oversize Item Orders are subject to additional shipping costs and will be assessed at time of invoice.

On approved account, we request payments be made upon your company's next payable cycle or 30 days, whichever comes first.

Effective August 1st, 2019 Chamber Office Supplies offers two levels of returns:

- Defective merchandise is replaced at no charge
- Non-defective standard catalogue merchandise must be returned within 30 days and is subject to a 15% restocking fee.
- Non-defective custom orders are non-refundable.

The CHAMBER OFFICE SUPPLIES Extended Warranty program extends the Manufacturer Warranty to protect your investment for a longer period of time. Our mission is to provide our customers with one of the strongest return policies in the industry and to do our best to ensure we only sell products of the highest quality. CHAMBER OFFICE SUPPLIES will work with the manufacturer to repair or replace, any product or component that is defective in material or workmanship. The warranty is valid for the original purchaser only. Once the Manufacturer’s warranty term has expired Chamber Office Supplies’ warranty process is as easy as emailing your original order number and issue to support@officeorders.ca and we take care of your claim from there! Not covered under warranty includes: • Normal Wear & Tear, which are to be expected over the course of ownership • Damage resulting from shipment, which is handled separately through our customer service team • Damage resulting from storage, alteration, unauthorized repair, infestation, misuse, abuse, accident, acts of God, natural causes, and/or exceeding listed capacities • Products used for rental purposes (Still covered, but limited to manufacturer's warranty) Limitations for certain products include as follows: • Furniture, fabric & Upholstery - Will be reviewed on a case by case basis for manufacturer defect. Wear and tear is expected over use as indicated above. If you need to file a claim, we'll just need a picture of the issue and a description of the problem for a quick resolution. Please send warranty requests to support@officeorders.ca. For items still covered by manufacturer warranty we will connect you directly and assist with any issues.

Privacy Policy:

Chamber Office Supplies – Privacy Policy 1. Services and links on our Web site Our Web site does not allow our visitors to communicate with others or publish information that is accessible by other visitors. We combine the information from visits to our Web site with anonymous and specific data from identified persons for the following reasons: Technical administration of the Web site; Improving the ergonomics and browsing features of our site; Customer management; Marketing. 3. The use of cookies Cookies are information files saved on your computer. Our cookies do not contain personal or confidential information. However, we do use cookies to save site information that improve your on-line experience like your language selection or any custom modifications applied to your session. You can deactivate the cookies at any time although in that case, you will be unable to order on-line. 4. Collection and use of your personal data We only collect personal data of visitors who have registered to use our services. We do not disclose your personal information to our dealers, divisions or other businesses. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law. You can ask us about all the personal information we have gathered about you by contacting our customer service. Once the request has been received, we will supply all the information we have collected about you within a week, free of charge. We may ask for proof of identification. We reserve the right to refuse your access to information request. You will be notified as to the reason of the refusal. You can view, modifiy and update your personal information once you have opened a session on our Web site. For any information concerning our Statement of Confidentiality, please contact our customer service. All your personal information is securely transmitted to our Web site using an SSL (Secure Socket Layer) encryption key from Verisign. We have implemented policies, rules and technical measures to protect the personal information we have gathered against : Unauthorized access; Unwanted disclosure or use by third parties; Unauthorized modifications; Destruction or loss of information. 5. ChamberOfficeSupplies.com is also Payment Card Industry (PCI) compliant with all Credit Card payment processing being conducted by our third-party partner Paypal. For full details on their privacy, standards and practices please visit paypal.com. Employees of The Williams Group of Companies Ltd. or Chamber Office Supplies Ltd. have access to the Paypal.com client portal to view transactions and issue refunds but have no visibility or access to customer payment information including credit card number or billing addresses. All these controls and procedures that are in place guarantee that your on-line shopping experience is secure.